Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Contact information (name, email, phone number)
• Business information (company name, website, industry)
• Service preferences and project details
• Payment information (processed securely through Stripe)
• Communications (emails, support requests, form submissions)

We automatically collect:

• Usage data when you access our dashboard
• Email interaction data (opens, clicks) for communications you've opted into

2. How We Use Information

• To provide and improve our services
• To communicate about your projects and account
• To process payments and manage subscriptions
• To send service updates and reports
• To respond to support requests
• To improve our platform and service quality

3. Information Sharing

We do not sell your personal information. We share data only with:

• Service providers who help deliver our services (hosting, email, payment processing)
• Third-party tools integrated at your request (domain registrars, analytics)
• Legal requirements when required by law or to protect our rights

4. Data Security

We protect your data using industry-standard measures including encrypted connections (HTTPS/TLS), secure database access controls, and regular security audits. Payment information is handled by Stripe and never stored on our servers.

5. Data Retention

We retain your data for the duration of your service agreement plus 12 months. After that period, data is archived or deleted unless required by law. You may request data export or deletion at any time.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

7. Email Communications

We send transactional emails related to your account and services. Marketing emails require your explicit consent. You can unsubscribe from marketing emails at any time. We comply with CAN-SPAM and applicable email regulations. We do not send communications between 9 PM and 8 AM in your timezone.

8. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We do not use third-party advertising trackers. If we add analytics, we will use privacy-focused tools and update this policy accordingly.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or dashboard notification at least 30 days before changes take effect.

11. Contact

For privacy-related questions or to exercise your data rights, contact us at hello@thenorthbridgemi.org.

Northbridge Digital
Michigan, USA